Frequently asked questions

 

HOW DO I TRACK THE STATUS OF AN ORDER?

Once order has been processed you will receive a confirmation email with a quicklink to tracking service where you track the order yourself.

 

Failing that we are avaiable to look into it ourselves via WhatsApp

+65 8718 6122

 

CAN I CANCEL AN ORDER AFTER I HAVE PLACED IT?

If more than one hour have passed, chances are good that our warehouse have already packed and shipped your order.

 

Depending how busy or business hours our team are we may be able to respond to your cancelation via WhatsApp +65 8718 6122

 

DOES WINE ADORE ACCEPT RETURNS?

We recommend you read our Returns Policy prior to making a purchase from our website, so that you are familiar with our policy on refunds, returns and your legal rights and remedies.

 

We also recommend you immediately inspect any goods that are delivered to you immediately upon receipt to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. And shall notify us within 24 hours for any discrepancies or damage starting from the date you received the item to the time you fill out the Online Returns Form. We reserve the right to reject any return, exchange deemed unfit or unreasonable.

 

If you have any questions about this policy, please contact our Customer Service Team On WhatsApp +65 8718 6122

 

This Returns Policy only applies where you make a purchase online from our website.

 

WHAT IS THE RETURNS PROCESS?

Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

 

Your product does not match the website specifications or description.

You received the wrong item in your package.

You received missing items in your package.

You received breakage of wines upon arrival.

You received undrinkable wine* (*subjected to evaluation within seven (7) days starting from the day we received your returned items)

 

And the general requirements for returns are as follows:

Return reason has to be valid and returns acceptance conditions met based on the return reasons mentioned above.

You have proof of purchase (order invoice number and receipt).

 

All wines returned should not be less than half bottle subjected to evaluation within seven (7) days starting from the day we received your returned items.

 

Under what conditions is/are the product non-returnable:

Undrinkable or spoilage wine due to misuse or inappropriate handling and storage of the products upon receipt.

 

Change of mind upon receipt.

 

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact our customer service team via email hello@wineadore.com or WhatsApp +65 8718 6122

 

Our customer service agent will verify the return reason and arrange a free return pick-up for you.

 

Our courier company will pick up the package at the time specified by you.

 

We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

 

If your return is valid, we will process your replacement, based on what you have indicated to our Customer Service Team. If it’s valid, our customer service agent will verify the return reason and arrange a free return pick-up for you.

 

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

 

We reserve the right to reject any return, exchange deemed unfit or unreasonable.

 

WHAT IF MY PRODUCT IS DAMAGED IN TRANSIT?

If any goods are delivered to you are damaged, simply contact our Customer Service Team (email: hello@wineadore.com WhatApp: +65 8718 6122) within seven (7) working days of receiving the delivery. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you.

 

Damaged goods must be returned in the condition received by you with all original packaging, and/or accessories. We reserve the right to reject any return, exchange deemed unfit or unreasonable.

 

WHAT IF I HAVE RECEIVED THE WRONG ORDER?

Please contact our Customer Service Team preferably by email hello@wineadore.com or WhatsApp +65 8718 6122

 

DOES WINE ADORE COVER THE SHIPMENT COST FOR RETURNS?

Yes. Returning an item with Wine Connection is free of charge. Please contact our Customer Service Team via email hello@wineadore.com or WhatsApp +65 8718 6122

 

HOW WILL I BE REFUNDED?

The refund will be made back to the same card you made the purchase with.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

Your returned items, together with your return slip, are usually received and accepted at our warehouse within 1-3 working days after the courier company picks up the package from you.

 

A refund would be issued shortly after we receive your items from the courier company, according to the preferred refund method indicated on your return slip.

 

Credit Card: up to fourteen (14) working days, subjected to processing duration of your local bank.

 

I HAVE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. WILL I BE REFUNDED?

We understand that hasty decisions are made at times when it comes to shopping. Should you like to cancel your order before it is ready for delivery (within 1 hour once email confirmation of your order has been sent out), simply contact our Customer Service Team email: hello@wineadore.com or WhatsApp +65 8718 6122 , you will be refunded fully via your payment mode through Credit Card within fourteen (14) working days, subjected to processing duration of your local bank. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.

 

We regret to inform that any cancellations after 1 hour once email confirmation of your order has been sent out, we will not be able to cancel your order as it’s already been dispatched for delivery. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.

 

I HAVE FURTHER QUESTIONS, WHOM SHOULD I CONTACT?

Should you have further questions or concerns, please contact our Customer Service Team via email hello@wineadore.com or WhatsApp +65 8718 6122