DELIVERY

HOW DO I TRACK MY DELIVERY?


To track your order, please clink on the tracking link on your purchase receipt you would have received failing that you can email us at hello@wineadore.com or WhatsApp +6584295116 - Delivery Centre (Mon - Sun: 10 am - 10 pm)




HOW MUCH DOES DELIVERY COST?


FREE (2-hour or standard delivery) for orders above $100. Shipping fee is based on your selected shipping option. Vouchers and automatic discounts do not apply to the shipping fees unless otherwise stated. Wine Adore reserves the right to revise the shipping fees any time at its discretion.

Shipping Option

1. Standard order below $100

SGD 10.00 for each location for standard delivery
SGD 15.00 for each location for same day delivery

2. Standard order above $100

FREE (2-hour or standard delivery)




WHAT DELIVERY OPTIONS DOES WINE ADORE CONNECTION OFFERS?


We offer two delivery options: Standard and 2- Hour Delivery.

  1. I placed my order on a business day.

    Depending on the time of the day the order is placed. Your package will reach you on your preferred delivery date and the earliest options are as follows:

    Orders before 9 pm: you can select 2-hour delivery* up to 11 pm or get delivered the next day from 11 am.

  2. For orders after 9 pm: all orders are delivered the following day from 11 am.
    Delivery time slot: 11 am - 1 pm , 1 pm - 3 pm, 3 pm - 5 pm, 5 pm - 7 pm, 7 pm - 9 pm, 9 pm - 11 pm.

*2-hour delivery might be unavailable during peak periods




WHAT IF I PLACED MY ORDER ON A PUBLIC HOLIDAY?


We deliver 7 days a week including public holiday, your parcel will reach you on your selected time slot or on your preferred delivery date.

IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery on the following day. (Subject to available time slots)

Shipping Option

How much do I pay for Delivery?

Standard SGD $10.00

When will my order reach me?

We deliver 7 days a week including public holiday, your parcel will reach you on your selected time slot or on your preferred delivery date.

IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery the following day. (Subject to available time slots)

2-hour delivery

SGD $15.00

2-hour delivery is available from 11 am to 11 pm.

Orders before 9 pm to select 2-hour delivery* up to 11 pm.

*2-hour delivery might be unavailable during peak periods

IMPORTANT: We reserve the right to withdraw or pause 2-hour delivery at any time if the number for same-day deliveries exceeds our capacity to fulfill them.




WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING


You can enjoy FREE shipping on all online orders above $100. In the event that you are below the free delivery minimum, you can select the standard delivery or 2-hour delivery.




HOW LONG WILL IT TAKE BEFORE MY WINE ORDER IS DELIVERED?


You will be able to select your preferred delivery date and time frame

11 am - 1 pm, 1 pm - 3 pm, 3 pm - 5 pm, 5 pm - 7 pm, 7 pm - 9 pm, 9 pm - 11 pm

In your order cart checkout process. We currently offer standard or 2-hour delivery options for your order.


We use local couriers to facilitate the delivery of our orders and are unable to deliver at specific times within the given time-slots (e.g. at 11 am, exactly 6:30 pm etc).

Delivery fee is not inclusive of any additional costs. Delivery fees will not be refunded for items returned.

The delivery option is subjected to stock availability of the day.




WHAT HAPPENS IF I'M NOT AROUND WHEN MY PACKAGE ARRIVES?


We use local couriers to facilitate the delivery of our orders. Our driver will contact you before arrival you may advise the driver to keep at your convenient place, rescheduling delivery subject to available date and time slots.




DOES WINE ADORE SHIP OUTSIDE SINGAPORE


No, we do not ship to international locations.

We plan to be operating in Malaysia soon subscribe and follow us on social media and we will notify you as soon as is possible. Social Media Instagram, Facebook @wineadore




DO YOU DELIVER TO PO BOXES?


No, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports, and airports.




DO YOU DELIVER TO CBD OFFICE AND SENTOSA?


Yes, We do. We use local couriers to facilitate the delivery of our orders.




MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?


Should you not be able to receive your items as per the indicated delivery time frame, please email hello@wineadore.com or contact via WhatsApp +6584295116 include your shipping address and Order ID so that we can check your delivery status with our courier.




WHO CAN RECEIVE THE ORDER?


You must be 18 years of age to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request a valid photo ID for verification.




DO YOU OFFER SELF COLLECTION SERVICE?


No, we do not offer self-collection service currently.





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Wine Adore Pte Ltd 10 Anson Rd, International Plaza, Singapore 079903

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